Shipping policy
Shipping Policy — Rabt
Last Updated: [18th Sept '26]
Thank you for shopping with Rabt. This Shipping Policy explains how we process, dispatch, and deliver your order. It forms part of our Terms and Conditions.
1. Order Processing
- Orders are processed within [insert number, e.g., 1–2] business days of payment confirmation (or order confirmation for Cash on Delivery).
- Orders placed on weekends or public holidays will be processed on the next business day.
- During sale periods, product launches, or peak seasons (e.g., Eid), processing may take longer. We will notify you if there is a significant delay.
- You will receive a confirmation email or SMS with tracking details once your order has been dispatched.
2. Delivery Timelines
Estimated delivery times after dispatch:
| Destination | Estimated Delivery |
|---|---|
| Lahore | [e.g., 1–2 business days] |
| Major cities (Karachi, Islamabad, Rawalpindi, Faisalabad, Multan) | [e.g., 2–4 business days] |
| Other cities and towns within Pakistan | [e.g., 3–6 business days] |
| International | [e.g., 7–21 business days, if offered] |
These timelines are estimates provided by our courier partners and are not guaranteed. Delivery may be affected by courier delays, weather, public holidays, strikes, customs clearance, or other circumstances beyond our reasonable control.
3. Shipping Charges
- Standard shipping within Pakistan: [insert amount, e.g., PKR 200] per order.
- Free shipping on orders over [insert threshold, e.g., PKR 5,000].
- Cash on Delivery orders may carry an additional COD handling fee of [insert amount, if applicable].
- International shipping charges are calculated at checkout based on destination and order weight.
Final shipping charges are displayed at checkout before you complete your order.
4. Courier Partners
We ship using [insert couriers, e.g., TCS, Leopards Courier, M&P, Trax]. The courier assigned to your order is at our discretion based on your delivery location.
5. Order Tracking
Once dispatched, you will receive a tracking number via email or SMS. You can track your parcel on the courier's website using this number. Please allow up to [insert number, e.g., 24] hours for tracking information to become active.
6. Delivery Address
- It is your responsibility to provide a complete and accurate shipping address, including landmarks and a reachable phone number.
- We are not responsible for orders delivered to an incorrect address provided by the customer.
- Address changes can only be made before dispatch. Contact us immediately at [insert support email] if you need to update your address.
7. Failed Deliveries and Unclaimed Parcels
- Our courier will typically attempt delivery up to [insert number, e.g., 3] times. If delivery fails because you are unreachable or unavailable, the parcel will be returned to us.
- For prepaid orders returned to us, we will contact you to arrange redelivery. Additional shipping charges may apply.
- For Cash on Delivery orders that are refused or unclaimed, we reserve the right to restrict future COD orders for that customer or account.
8. Damaged, Lost, or Missing Parcels
- Please inspect your parcel upon delivery. If the packaging appears tampered with or damaged, note this with the courier before accepting it where possible.
- If your item arrives damaged or you receive the wrong product, contact us within [insert number, e.g., 48] hours of delivery at [insert support email] with your order number and clear photographs. We will arrange a replacement or refund at no additional cost to you.
- If tracking shows your parcel as delivered but you have not received it, please notify us within [insert number, e.g., 7] days so we can raise an investigation with the courier.
9. Risk and Title
Risk of loss and title for products pass to you upon delivery to the address provided at checkout.
10. International Shipping (if applicable)
- Customers are responsible for any customs duties, import taxes, or clearance fees levied by the destination country. These are not included in the price paid at checkout.
- Rabt is not responsible for parcels delayed or held by customs authorities.
- If an international parcel is refused or abandoned at customs, shipping charges are non-refundable.
11. Contact Us
For any shipping-related queries, please reach out to us:
Rabt
Email: engague.ai@gmail.com
Business hours: [e.g., Monday–Saturday, 10:00 AM – 6:00 PM PKT]
This document is a general template and does not constitute legal advice. We recommend having it reviewed by a legal professional familiar with e-commerce and consumer protection regulations in your jurisdiction before publishing it on your live store.